TELESALES

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Key Requirements

Willing to work in a team.

Feeling confident making as many calls as possible every day.
Feeling confident making as many calls as possible every day.
Patience, persistence and persuasiveness.
Contact potential or existing customers to inform them about a product or service using scripts.
Answer questions about products or the company.
Ask questions to understand customer requirements and make them interested.
Direct prospects to the field sales team when needed.
Enter and update customer information in the database.
Take and process orders in an accurate manner.
Handle grievances to preserve the company’s reputation.
Keep records of calls and sales and note useful information.

Generating and qualifying leads from cold calling.

Finding leads and cold calling as the goal set by the management.
Managing, tracking and following up on leads by calling them.
Conducting sales presentations through the phone and screen sharing.
Meeting monthly and quarterly sales goals in accordance with goals.
Creating and updating activity reports.
Proven experience as telesales representative or other sales/customer service role.
Proven track record of successfully meeting sales quota preferably over the phone.
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
Ability to learn about products and services and describe/explain them to prospects.
Excellent communication and interpersonal skills.
Cool-tempered and able to handle rejection.
Outstanding negotiation skills with the ability to resolve issues and address complaints.
High school diploma; BSc/BA will be a plus.
English will be a plus.