TELESALES

Key Requirements

Willing to work in a team.

  • Feeling confident making as many calls as possible every day.
  • Feeling confident making as many calls as possible every day.
  • Patience, persistence and persuasiveness.
  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and make them interested.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company’s reputation.
  • Keep records of calls and sales and note useful information.

Responsibilities

Generating and qualifying leads from cold calling.

  • Finding leads and cold calling as the goal set by the management.
  • Managing, tracking and following up on leads by calling them.
  • Conducting sales presentations through the phone and screen sharing.
  • Meeting monthly and quarterly sales goals in accordance with goals.
  • Creating and updating activity reports.
  • Proven experience as telesales representative or other sales/customer service role.
  • Proven track record of successfully meeting sales quota preferably over the phone.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • High school diploma; BSc/BA will be a plus.
  • English will be a plus.

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